At Jackson Attire, we are committed to delivering your fashion picks quickly, safely, and reliably—no matter where in the world you are. Our goal is to provide a seamless shipping experience that keeps you informed every step of the way.
Order Processing
All orders are processed within 1–2 business days after your order has been confirmed. You will receive a confirmation email with your order details once your purchase is complete. Once your order is shipped, you will receive a notification with tracking information so you can monitor its journey to your doorstep.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We partner with trusted delivery carriers to ensure your items arrive safely and in excellent condition. The shipping method may vary depending on your location and the size or type of the order.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery. If you do not receive your tracking information within a few days, feel free to reach out to our support team at [email protected].
Shipping Fees
Shipping fees, if applicable, will be clearly displayed at checkout based on your location and order size. We strive to keep our shipping rates fair and transparent.
Customs and Duties
For international orders, customs fees, import taxes, and duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price. Jackson Attire is not liable for any customs-related delays or charges.
We recommend checking with your local customs office for more information on potential charges before placing your order.
Order Issues and Delays
If your order is delayed, lost, or delivered incorrectly, please contact us as soon as possible at [email protected]. We’ll work directly with the shipping carrier to resolve the issue and ensure you receive your items.
Please make sure that all shipping information entered at checkout is accurate. Jackson Attire is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.
Undeliverable Packages
In cases where a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of the package, we will contact you to arrange a reshipment. Additional shipping fees may apply for resending the order.
Contact Us
If you have any questions regarding your shipment, order status, or delivery concerns, we are here to help. Reach out to our support team at:
Email: [email protected]