At Jackson Attire, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we offer a straightforward return and refund process to ensure a smooth shopping experience.

Return Eligibility

To be eligible for a return, your item must:

  • Be in its original, unused condition

  • Have all original tags attached

  • Be returned in its original packaging

  • Be returned within 7 days from the date of delivery

Items that are damaged, worn, washed, or altered will not be accepted.

How to Request a Return

To initiate a return, please contact our support team at [email protected] within 7 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

Once your request is approved, we will provide instructions for returning the item. Return shipping is the responsibility of the customer unless the item was received damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued to your original payment method or provided as store credit, based on your preference

  • Original shipping fees are non-refundable

Exchanges

We do not offer direct exchanges. If you would like a different size or item, please return the original item for a refund and place a new order.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale

  • Accessories (for hygiene reasons)

  • Gift cards

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include clear photos of the item and packaging. We will resolve the issue promptly.

Late or Missing Refunds

If you haven’t received a refund after 7 business days from approval, please first check your bank or payment account. If the issue persists, contact us at [email protected] and we’ll be happy to assist.

Contact Us

If you have any questions about our Refunds and Return Policy, please reach out to us at:

Email: [email protected]